WHAT IS IT?
A virtual PBX, VoIP phone service and full-featured IP phones as one complete system.
OVERVIEW
While residential customers have enjoyed VoIP services for a while now, affordable business class telephone services have been much harder to come by. Most business accounts you open up with the regular telephone company tend to be quite costly and have long contracts. In addition the hardware needed is another cost not to mention complex configurations. We are excited to add a review about an affordable small business class VoIP product.
LIKES
Introducing, RingCentral Office... It has all the features that made the standard RingCentral (check out our RingCentral review) an industry favorite. The beautiful thing about choosing RingCentral Office is that customers who have enjoyed their standard PBX service can simply upgrade their plan and smoothly migrate to a VoIP solution as they grow.
The other features, available at no additional cost, include:
- 1, 4 or 8 VOIP phone lines
- 10 extensions or unlimited extensions
- 1, 4, or 8 local numbers with area codes of your choice
- 800 or local number dedicated fax line
- Dial by name directory
- True 800 Number
By offering UNLIMITED MINUTES RingCentral Office sets the bar very high. None of the other VoIP providers offer a plan with unlimited minutes. This seals the deal for us.
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RingCentral sends a Linksys SPA942 phone to go with the package, which arrives pre-configured. All you need to do is plug in the power and the network cable, and the phone comes online. RingCentral claims that they provide their phones at or below cost; a bit of searching online confirms that they do in fact sell the phones very inexpensively. For customers who would prefer to use their existing phone equipment, RingCentral also offers an ATA adapter which connects the Internet to regular phones. |  |
DISLIKES
Unlike the other RingCentral services, there is no free trial with RingCentral Office. However, they do have a 30-day money back guarantee. The performance of the system does depend on having a reliable broadband internet connection.
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"We've been using RingCentral for about 2 years now, and we feel that RingCentral is part of our team! The virtual operator and the 800 number allow us to provide the same level of customer service as a larger company without the overhead of an outrageously expensive phone system."
Jon Holland
WinesandRecipes.com
"Time and again, RingCentral allows us to maintain a winning advantage."
David Jones
Coldwell Banker
"Since we switched to RingCentral’s professional system, we have seen a 20% increase in over-the-phone sales, as well as an increase in Internet orders by customers who have called in with sales-related inquires."
Shner Hickson
ZoomCell.com
"RingCentral is certainly the best service of its kind, and I recommend it to anyone who'll listen. Other companies seem to have one piece of the puzzle or another, but RC puts it all together in an astoundingly useful package that just can't be beat! Keep up the great work!!"
George Andrews
HandsUp Marketing
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